Complaints procedure

At Shaam Dental Clinic, we are committed to providing high-quality care and strive to ensure the satisfaction of all our patients. We understand, however, that situations may arise in which you are not entirely satisfied with our services. We have therefore developed a structured complaints procedure to help us work together towards a solution.

1. Getting in touch

If you have a complaint, we encourage you to contact us as soon as possible. You can reach us by telephone during our opening hours or by email. Our team is ready to listen to your concerns and work towards a solution that meets your expectations.

2. Handling your complaint

Once we receive your complaint, we will review it carefully. We carry out a thorough investigation to understand the situation fully and aim to respond promptly. Within a maximum of five working days, we will update you on our progress and any steps we can take to resolve the complaint to your satisfaction.

3. External mediation

If you are not satisfied with how our practice has handled your complaint, you can contact an independent organisation, such as Stichting Verschil and Quasir. These organisations can act as neutral mediators to support you and our practice in finding a suitable solution.

4. Feedback and evaluation

Your feedback is very important to us, even after your complaint has been resolved. We appreciate hearing about your experience of how your complaint was handled. Your opinion helps us continually improve our care and services so that we can serve our patients even better.

Shaam Dental Clinic is dedicated to ensuring a caring, transparent and patient-focused experience. Please feel free to contact us if you have any questions or concerns.